Terms & Conditions
Last updated: 21 September 2025
1. Who we are
Wong’s Chinese Takeaway
108 Broad Street, Barry, CF62 7AJ, United Kingdom
Tel: 01446 721044
Website & ordering: https://www.wongschinesebarry.com
These Terms & Conditions (“Terms”) apply to all purchases, orders and transactions made with Wong’s Chinese Takeaway (“we”, “us”, “our”). By placing an order (online, by phone or in person) you agree to be bound by these Terms.
2. Definitions
“Online order” means an order placed and paid for via our website.
“Phone order” means an order placed by telephone where payment is usually taken at collection unless otherwise agreed.
“Collection order” means an order the customer collects from our premises.
“Delivery order” means an order delivered to the customer’s address.
3. Ordering, acceptance and formation of contract
3.1 Orders placed with us (online, by phone or in person) are an offer to purchase. We will confirm acceptance of your order either by sending an order confirmation (email or SMS) or by preparing your order for collection or dispatch — whichever happens first. The contract between you and us is formed when we accept your order.
3.2 We may refuse or cancel an order in exceptional circumstances (for example: supply issues, pricing errors, suspected allergen risk, or safety concerns). If we cancel an accepted order we will notify you and refund any amounts already paid.
3.3 Where an order is accepted and later found to contain a pricing error, we will notify you and give you the choice to proceed at the correct price or cancel with a full refund.
(Consumer distance-selling rules and the exceptions for perishable goods are explained further below.)
4. Prices, payment and deposits
4.1 All prices shown are in GBP and include VAT where applicable. Payment for online orders is taken at checkout. Phone orders are usually paid on collection unless you have paid by card at the time of order.
4.2 For collection orders taken by phone we reserve the right to require prepayment for future orders where customers repeatedly fail to collect.
4.3 We accept the payment methods shown at checkout. We are not responsible for fees charged by your bank or card provider.
5. Collection (phone orders) — no-show policy, prepayment and refusal of service
5.1 Phone collection orders only: If you place a phone order for collection, please arrive at the agreed collection time. We will hold phone collection orders for a period equal to twice the estimated collection time shown in your order confirmation (for example, if the estimated collection time is 20 minutes we will hold the order for 40 minutes). If you do not collect within the applicable period we may cancel the order and dispose of perishable items.
5.2 Where a customer repeatedly fails to collect phone orders (for example: two or more no-shows within a rolling 12-month period), we may:
• require prepayment for future phone orders (by card over the phone or online); and/or
• refuse to accept further phone orders from that customer for a period we reasonably determine (for example 6 months).
We may also take practical steps such as blocking telephone numbers used to place repeated no-show phone orders. Any decision to refuse service will be proportionate and non-discriminatory. If you believe you have been unfairly refused, contact us at 01446 721044.
5.3 We will make reasonable attempts to contact you before cancelling an order where contact details are available.
5.4 Online/prepaid collection orders: Online collection orders are paid at checkout and are not affected by the phone-order no-show policy except as described in Clause 3 (cancellations/refunds).
6. Delivery
6.1 We deliver to the areas listed on our website (Barry, Wenvoe, Dinas Powys, Rhoose and Sully). Delivery charges apply and are shown at checkout. Typical delivery charges are for guidance only: £2 for Barry; £3.50 for surrounding villages — the live charge at checkout is authoritative.
6.2 Delivery times quoted at checkout are estimates only and may be affected by traffic, demand and other local conditions. We will use reasonable efforts to deliver within the estimated time but will not be liable for minor delays. If a significant delay arises we will contact you.
6.3 If a delivery attempt fails due to the recipient not being present, we will follow the procedure described at checkout or on the confirmation (for example, leave with a neighbour if instructed, or attempt re-delivery subject to additional charges).
7. Refunds, cancellations and your consumer rights
7.1 Perishable food & cancellation right: Under UK distance-selling rules, the statutory 14-day “cooling-off” cancellation right does not normally apply to perishable goods or goods prepared to the consumer’s specifications. This means you generally cannot cancel a standard hot food order simply because you change your mind after it has been prepared. See the Consumer Contracts Regulations for detail.
7.2 Faulty goods or food not of satisfactory quality: If food supplied is faulty, unsafe or not of satisfactory quality you may be entitled to remedies under the Consumer Rights Act 2015. If you believe an item is faulty or unsafe, contact us promptly with your order details so we can investigate and, where appropriate, offer a refund, replacement or other remedy.
7.3 How to request a refund or make a complaint: Contact us on 01446 721044 or via our website contact form with your order reference, date/time and description of the issue. We will respond and aim to resolve complaints promptly, usually by offering a replacement or refund where appropriate.
8. Allergens and dietary information
8.1 We provide allergen information for menu items on request and where shown on menus. If you have allergies or special dietary requirements you must tell us before placing your order.
8.2 Cross-contamination risk: Our kitchen environment cannot guarantee a total absence of cross-contamination. If you cannot accept any risk of cross-contamination (for example, you have a life-threatening allergy), do not place an online order — call us first on 01446 721044 so we can discuss whether it is safe to prepare your food. If we inform you that cross-contamination cannot be ruled out and you choose to order anyway, you do so at your own risk. The Food Standards Agency guidance advises businesses to inform customers when cross-contamination cannot be avoided.
9. Food safety, registration and hygiene
9.1 We comply with applicable food safety and hygiene laws and are registered as a food business in the UK. You can report food safety concerns to us or to your local authority/public health team; additional guidance on selling food for delivery is available from the Food Standards Agency.
10. Liability and disclaimers
10.1 Subject to Clause 7.2 (statutory remedies for faulty goods) and to the fullest extent permitted by law, our liability for loss or damage arising from or connected with any contract for goods or services supplied by us is limited to the total price paid for the relevant order.
10.2 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for other liabilities that cannot be excluded by law.
10.3 We will not be liable for indirect, special or consequential losses (for example: loss of business or loss of profits) except where such liability cannot be excluded by law.
11. Delivery (in-house)
11.1 We do not use third-party delivery partners. All deliveries are carried out by our employees or representatives directly engaged by Wong’s Chinese Takeaway. We are responsible for ensuring that the goods you ordered are delivered and handled in accordance with these Terms.
12. Intellectual property
12.1 All content on our website (including text, images, logos and menu descriptions) is owned by or used with permission by Wong’s Chinese Takeaway. You must not copy or use our content for commercial purposes without our written consent.
13. Notifications, changes to Terms, and versioning
13.1 We may update these Terms from time to time. The version published on our website with the “Last updated” date is the operative version. Changes will not affect orders already accepted unless required by law. If we make material changes to these Terms we will notify you by updating the “Last updated” date on the website.
14. Privacy & data protection
14.1 We process your personal data in accordance with our Privacy Policy. See our Privacy Policy on the website for details about what data we collect, how we use it and your rights.
15. Complaints procedure & how to contact us
15.1 If you have a complaint, please contact us in the first instance at:
Wong’s Chinese Takeaway — Tel: 01446 721044 or via the contact form on https://www.wongschinesebarry.com.
15.2 We will acknowledge complaints promptly and aim to resolve matters informally. If you remain dissatisfied you may contact your local trading standards department or Citizens Advice for guidance on consumer remedies.
16. Severability and entire agreement
16.1 If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms will continue in full force. These Terms constitute the entire agreement between you and us in relation to their subject matter.
17. Governing law and jurisdiction
17.1 These Terms are governed by the laws of England and Wales. Any dispute arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.